Message templates

At EasyWeek, you can use variables – special words that automatically add the right information (like a client’s name, appointment date, or service) into your message templates.

This helps you send personalized messages without typing everything by hand.

You can use variables on the thank you page, in webhooks, in SMS templates, and in Telegram messages.

The system does not highlight or show variables in a special way – they just work in the background.

Template with :variables	Result
New appointment! :customer_full_name will come to :user_name on :booking_date_start_formatted. Service: :service_name, duration: :booking_duration_formatted. The total sum is :booking_price_formatted	New appointment! Kate Beckinsale will come to Thomas Smith on Monday, April 18, 2022 13:00. Service: Pedicure, duration: 1 hour. The total sum is €35.00
An appointment with :customer_full_name in :location_name was changed. More about: :booking_page	An appointment with Kate Beckinsale in Contitulo was changed. More about: https://eyw.me/r/40589417
Done: :service_name with :user_name is in status :booking_status. Total :booking_price_formatted.	Done: Pedicure with Thomas Smith is in status Closed. Total €35.00.

EasyWeek offers a wide range of variables to automatically insert booking and client details.

Here’s a list of the available variables you can use.

Customer data

:customer_full_name	Full name of the client	Ted Lasso
:customer_first_name	First name	Ted
:customer_last_name	Last name	Lasso
:customer_middle_name	Middle name / Second name	Sudeikis
:customer_email	Email	ted@richmond.uk
:customer_phone	Phone number	+442012341212
:customer_birthday	Date of birth	17.09.1978
:customer_comment	Comment about the client	Likes football and cookies
:customer_id	Client number in the system	323876

Any client attribute — that means any saved info from the client’s profile, like favorite drink or hair color — created on this page can be used in a message template.

Just add its system name as the second part of the variable, for example:

:customer_attributes.name 
:customer_attributes.customer_haircolor

Customer visit statistics

:visits_total	Total number of visits	2
:booked_sum_amount	Total booking amount (stored format)	43000
:paid_sum_amount	Amount of closed and paid bookings	13500

Service details

:services_description	List of services in the booking	Haircut, Light trim
:service_category	Category	Hair care
:services_count	Number of services in the booking	2
:service_related	Linked service	Manicure
:users_description	List of specialists	Thomas Smith, David Ramirez
:user_email	Specialist’s email	thomas@contitulo.com
:user_phone	Specialist’s phone number	+18901231100
:service_id	Service ID in the system	33061

 

Booking details

The following booking-related variables are the most commonly used — they’re suitable for most types of messages.

:booking_status	Booking status	New appointment
:booking_description	Text in the “Comment” field	Please make coffee beforehand
:booking_source	Name of the bookingsource	Street commercials
:ref_title	Ref key of the booking source	strt
:review_url	Link for the client to leave a review after the visit	https://eyw.me/f/40589417
:booking_page	Booking page with all info (for clients and staff)	https://eyw.me/r/40589417
:booking_hash_id	Booking number (visible in the calendar and on the booking webpage)	40589417
:my_url	Link for staff to access the booking in the calendar: edit, payment, close	https://my.easyweek.io/bookings/1811630
:id	Booking ID from this link	1811630

Advanced booking details 

You can also use extended variables for more advanced message customization.

:uid	Unique booking ID	ac15372d-7422-4fc6-8fcb-b520bbffa669
:booking_created_at	Booking creation date and time	2025-04-01T08:33:18+0000
:booking_date_start	Booking start date and time	2025-04-02T05:15:00+0000
:booking_date_start_tz	Start date and time with time zone	2025-04-02T15:15:00+1000
:booking_date_end	Booking end date and time	2025-04-02T06:30:00+0000
:booking_price_int	Booking price in cents/pennies	150000

Booking attributes

:booking_attributes.booking_callback	Callback required	true
:booking_attributes.booking_comment	Booking comment	Нужен кабинет на 2 этаже
:booking_attributes.booking_google_meet	Google Meet link	https://api.easyweek.io/go/bookings/...
:booking_attributes.booking_google_meet_guests_emails	Google Meet guest emails	guest1@mail.com, guest2@mail.com
:booking_attributes.booking_microsoft_teams	Microsoft Teams link	https://api.easyweek.io/go/bookings/934842..
:booking_attributes.booking_zoom	Zoom link	https://api.easyweek.io/go/bookings/934842..

 

It is also possible to use any booking attribute defined on this page:

Specify its system name (gray text, indicated by an arrow) as a postfix, e.g.:

:booking_attributes.name
:booking_attributes.booking_google_meet,
:booking_attributes.booking_comment, etc.

 

Price

:booking_price	Service/booking price	3500
:booking_price_float	Service/booking price with decimal point	35.00
:booking_price_formatted	Service/booking price with currency sign	€35.00
:booking_price_currency	Currency code	EUR

after closing

:booking_paid_amount	Paid amount	3500
:booking_paid_amount_float	Paid amount with decimal point	35.00
:booking_paid_amount_formatted	Paid amount with currency sign	€35.00

 

Time

:booking_created_at_formatted	Order creation time	Saturday, April 16, 2022 2:03 AM
:booking_date_start_formatted	Service start time	Wednesday, April 27, 2022 12:45 PM
:booking_date_end_formatted	Service end time	Wednesday, April 27, 2022 1:15 PM
:date	Date (separately)	April 27, 2022
:day	Day (separately)	27
:month_number	Month number (separately)	4
:time	Time (separately)	1:15PM
:booking_duration_formatted	Duration	30 minutes
:booking_duration	Service duration in minutes	30
:timezone	Time zone	Europe/Berlin

Company address 

:company_name	Name of the company the client booked with	Contitulo
:company_page	Link to the company’s page	https://eyw.me/kontitulo
:location_address_formatted	Full address, including postal code	Hermannstraße 16 , 53225 Bonn
:address	Location address (city and street)	Bonn, Hermannstraße
:location_city	City of the location/branch	Bonn
:location_street	Address of the location/branch	Hermannstraße 16
:location_apt	Building number	16
:location_zip	Postal code/ZIP code	53225

   

Location

:location_name	Name of the branch/location	Contitulo Bonn
:company_logo	Link to the company logo	https://.../company_logo.png
:location_id	Location ID	14440
:location_lat latitude	Location coordinates (latitude)	53.072827
:location_lng longitude	Location coordinates (longitude)	8.8096563
:location_description	Description from the “About location” field	2nd floor of the South Tower